In case of any doubts regarding the installation or use of Rebeltec products, please ask questions via the form in the CONTACT tab.
Below is a list of the most common issues and answers on how to deal with them:
1. The mouse, keyboard, or other USB device does not work when idle or after hibernation.
It happens that USB devices such as a mouse or keyboard do not work after a period of inactivity, hibernation or system sleep. This is because Windows is in power saving mode and turns off USB ports when idle.
In the above case, it is best to check and change the power management settings of your operating system. In Windows 7, this is done as follows:
Control panel> power options> change plan settings (for the currently selected power plan)> Change advanced power settings> USB settings> USB selective suspend setting> set to: Disabled
2. Wireless mouse or keyboard not working, losing range, skipping, not smooth.
The most common cause of such behavior in equipment operating on radio frequencies 2.4 GHz is:
3. USB speakers are not working
You must first check if the connection is correct. The following conditions should also be met: